Rivergate Pediatrics is monitoring the current outbreak of the new virus on a daily basis. We will continue to follow the standard infection-transmission precautions for healthcare facilities with enhancements recommended by the Tennessee Department of Health in order to decrease possible exposure for our patients and staff.
OFFICE HOURS CHANGED FOR SICK AND WELL
Our scheduled office hours will remain unchanged but we will see all well check-ups in the morning and sick patients in the afternoon. This will allow us to limit exposure by using designated rooms and providing a deep cleaning of shared spaces between sessions
WALK-IN CLINIC SUSPENDED
Our walk-in clinic will be suspended until further notice due to the Coronavirus pandemic. Patients can still call for appointments
NON-ESSENTIAL APPOINTMENTS DEFERRED
In keeping with recommendations from local and state governments, we will be postponing all non-essential appointments. If you have an upcoming non-essential appointment, you will be contacted by a member of our team to reschedule. If you’re unsure if your appointment is considered non-essential, please contact our office
WELL CHECK-UPS LIMITED BY AGE
During the pandemic we will only be offering check-ups for infants and children 5 and under and for adolescents 11 and 12 years of age. This will allow us to keep children up to date on their immunizations while limiting traffic in our office. Check-ups for other ages will be rescheduled or scheduled beginning in May.
SCREENING OF ALL PATIENTS AND PARENTS
All patients and parents/caregivers will need to be screened before or as they enter the office. This is best done over the phone at the time the appointment is scheduled or calling from your car when you arrive for your appointment. Please remain in your car until you are called to come into the office. Based on screening results you may be asked to wear a mask during your appointment.
NON-PATIENT VISITORS LIMITED
We are asking that no more than one healthy person accompany our patients into the office.
TESTING FOR COVID-19
Testing for COVID-19 is rarely indicated in children. Call if you are sick AND have been exposed to a confirmed case or a person under investigation for COVID-19 or if you have traveled to an International region or United States region with substantial community spread of COVID-19.
We are working diligently to ramp up our ability to offer video visits and expect to be able to offer this service in a few days. Meanwhile, we can provide phone visits for some appropriate follow-ups and simple complaints. This service is a visit with a physician, is different from nurse triage and is billable.
The Tennessee Department of Health has a public information number 877-857-2945 and a website https://www.tn.gov/health/cedep/ncov.html
Metro Public Health Department officials has launched a COVID-19 telephone hotline with nurses and other public health professionals available to answer questions, provide the latest information about COVID-19, and assist Davidson County residents with the assessment process. The number is 615-862-7777, from 7 a.m. to 7 p.m.
The following CDC links may also be helpful