Rivergate Pediatrics is monitoring the current outbreak of the new virus on a daily basis. We will continue to follow the standard infection-transmission precautions for healthcare facilities with enhancements recommended by the Tennessee Department of Health in order to decrease possible exposure for our patients and staff.
SCREENING OF ALL PATIENTS AND PARENTS
All patients and parents/caregivers will need to be screened before or as they enter the office. This is best done over the phone at the time the appointment is scheduled or calling from your car when you arrive for your appointment. Please remain in your car until you are called to come into the office.
WALK-IN CLINIC SUSPENDED
Our walk-in clinic will be suspended until further notice due to the Coronavirus pandemic and we are closed Sunday until further notice. Please call for an appointment for any concern. In general, we are seeing patients with respiratory symptoms in the afternoon.
NON-PATIENT VISITORS LIMITED
We are asking that no more than one healthy person accompany our patients into the office. Two healthy parents/persons are allowed for newborn through 2 month checkups.
WE ARE SEEING ALL WELL CHECKUPS
During the pandemic we are doing our best to keep our families safe by separating well and sick patients while they are in our office. This allows us to limit exposure by using designated rooms and provide cleaning of shared spaces. Our waiting room is currently closed. We are asking families to call from their car to check-in and wait in the car until a nurse calls you to the front door. It is important to stay up-to-date on regularly scheduled vaccines to keep your child protected from vaccine-preventable diseases.
TESTING FOR COVID-19
Call the office if your child has possible symptoms of COVID-19 or they have been exposed to a confirmed case or a person waiting for COVID test results. We currently offer testing when specific clinical indications are met. Only one minor symptom may not warrant testing. If testing is indicated and recommended by our MD and the test is refused, you may be instructed to isolate as per CDC, AAP and TDH protocols.
We are not able to provide school notes without seeing the patient in person or via Telehealth.
We currently offer telemedicine for selected visit types. This service is different from nurse triage and is billable. (Insurance coverage may vary)
The Tennessee Department of Health has a public information number 877-857-2945 and a website https://www.tn.gov/health/cedep/ncov.html
Metro Public Health Department officials has launched a COVID-19 telephone hotline with nurses and other public health professionals available to answer questions, provide the latest information about COVID-19, and assist Davidson County residents with the assessment process. The number is 615-862-7777, from 7 a.m. to 7 p.m. There website for latest updates is https://www.nashville.gov/Health-Department.aspx
The following CDC links may also be helpful